Peace of Mind!

No matter what brand it is, where you purchased it, when you purchased it, or where it is installed now, we will support and service your computerized mat cutter.

Due to NAFTA rules, on-site service is not available in CANADA or MEXICO. I can work in the rest of the world. Kind of stupid, don't you think?

Experience Counts!

Technical Support for your CMC.

Select from either On-Site Service or Remote Support. Match one of these options with your own technical abilities to keep your system operating at peak performance for a price that will meet your budget. We will help you keep your CMC running so you can concentrate on building your business.

On-site Service

On-site Service performed by a qualified professional. This plan is a proactive response to regular maintenance and personalized training. If you pruchased everything included in this package seperately, you would pay over $7,000.

A one-time on-site service visits is $3,500 and includes¹:

Services Provided:

• Call to discuss prior to ordering.
• The on-site service visit can happen any time within the 12-month period.
• Parts used during a service call are billed seperately.
• This one-time scheduled service visit to the customer's site includes - 6-8 hrs of on-site labor, Travel Expenses: Air Fair, Hotel stay; Rental Car and fuel; Travel time to & from customer's site; and meals.
• 48 hours, per 12 month contract period, of Technical support via telephone:
   5AM-7PM Mon-Fri CST (11AM-1AM GMT)
   & 9AM-5PM Sat CST (3PM-11PM GMT)
   Excluding regular holidays:
    Regular Holidays, include, but are not limited to,
    New Year's Day, Memorial Day, Independence Day, Labor Day,
    Thanksgiving Day and Christmas Day.

• Each phone call to/from you is measured in whole minutes.
• Each text message you send to me or I send to you counts as 3 mins.
• Each email message I send to you counts as 15 mins.
• Training via remote access (Win7/10/11 only).
• Help in making adjustments or small repairs to your CMC (i.e. replacing parts)
• No labor charges on repairs performed by us, at our facility (i.e. cutting head service) excluding motion controllers.
• 500 blades (Eclipse Only).

• Add coverage for each additional machine at the same location for $1,750.00 per year.

Telephone Tech Support

•  7AM-7PM Mon-Fri CST
•  8AM EST to 5PM PST
•  1PM-1AM GMT
•  Minimum charge 30 minutes ($65.00).
•  Each phone call to/from you is measured in whole minutes.
•  Each text message you send to me or I send to you counts as 3 mins.
•  Each email message I send to you counts as 15 mins.

•  7AM-7PM Sat-Sun & Holiday CST
•  8AM EST to 5PM PST
•  1PM-1AM GMT
•  Minimum charge 30 minutes ($90.00).
•  Each phone call to/from you is measured in whole minutes.
•  Each text message you send to me or I send to you counts as 3 mins.
•  Each email message I send to you counts as 15 mins.

Additional Services

•  $85.00 per hour, 1 hr. minimum.
•  Customer must provide detailed drawing w/dimensions.
•  Call us for a quote.

•  $150.00 per hour (1 hr minimum).
•  Disassemble and inspect all parts.
•  Clean and lubricate as needed.
•  Replace worn or damaged parts (at customers expense).
•  Two day lead time on repairs.
•  Call us for shipping instructions.

¹ See attached Terms and Conditions of Sale and Delivery

∗ When upgrading your plan during the term of the original agreement, your existing plan will be pro rated from its start date and credit will be given for the un-used portion of the agreement in effect and applied to the cost of the new agreement.

Equipment Restoration Service

Check out what we can do with your old, tired and run down CMC!
Call us! We can refurbish YOUR equipment!

BEFORE

AFTER