The CMC Doctor

Peace of Mind!

No matter what brand it is, where you purchased it, when you purchased it, or where it is installed now, we will support and service your computerized mat cutter.

Due to NAFTA rules, on-site service is not available in CANADA or MEXICO. I can work in the rest of the world. Kind of stupid, don't you think?

Select from either the GOLD, SILVER, or BRONZE Service & Support plans below. Matching one these two plans with your own technical abilities to keep your system operating at peak performance for a price that will meet your budget. We will help you keep your CMC running so you can concentrate on building your business.

The Gold plan is designed specifically for customers who cannot tolerate lengthy service interruption. This plan is a proactive approach to avoiding down time, and we all know "Time is Money". An annual contract of $3,750 per year includes¹:
Services Provided:
• • • • • • •	Free replacement parts on parts not damaged by accident, abuse, neglect, or electrical surges. One scheduled maintenance visit to the customer’s site including - 8 hrs of on-stie labor, Round trip Airfare; One night Hotel stay; One day Rental Car and fuel; Travel time to & from customer’s site; and meals. Toll free telephone technical support 24/7 365 days a year, excluding regular holidays. (Regular Holidays, include, but are not limited to, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day). No labor charges on repairs performed by us, at our facility (i.e. cutting head service). Advanced help configuring machine settings. Help diagnosing part failures and replacing or adjusting hardware components. Free access to any documentation posted on our site. Warranty starts the day after the service date and CMC certification by our tech.

•	Add coverage for each additional machine at the same location for $1,750.00 per year.

The Silver plan with on-site service option is designed for those on a budget who would like annual on site service performed by a professional but do not require a warranty on the complete machine. This plan is a proactive response to regular maintenance and personalized training. An annual contract of $2,500 per year includes¹:
Services Provided:
• • • •	One scheduled maintenance visit to the customer’s site including - 8 hrs of on-stie labor, Round trip Airfare; One night Hotel stay; One day Rental Car and fuel; Travel time to & from customer’s site; and meals. The on-site service visit can happen any time within the 12-month contract period based on existing work already on the schedule. Call to discuss prior to ordering. 48 hours of telephone technical support 5AM – 7PM & 9AM-5PM Sat MST, excluding regular holidays. (Regular Holidays, include, but are not limited to, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day). No labor charges on repairs performed by us, at our facility (i.e. cutting head service).

•	Add coverage for each additional machine at the same location for $1,200.00 per year.

The Bronze plan is designed for those choosing to take full responsibility of maintaining, servicing and supporting their own CMC equipment. An annual contract of $960/year includes¹:
Services Provided:
• • • • • • • •	48 hours, per 12 month contract period, of Technical support via telephone: 7AM-7PM Mon-Fri CST 8AM EST to 5PM PST GMT -4 to GMT -7 Tech support hours can be used for shop labor (ie. cutting head service or computer repairs). 500 blades (E200/G1013/F6100). Basic help configuring CMC software settings. Training via remote access (Win7/10 only). 10 Custom mat deisgns per contract term Help in making adjustments or small repairs to your CMC (i.e. replacing parts) Upgrade* to the Silver Plan, at anytime

•	Add coverage for each additional machine at the same location for $600.00 per year.

Cutting Head service at our facility
	• • • • • •	$150.00 per hour (1 hr minimum). Disassemble and inspect all parts. Clean and lubricate as needed. Replace worn or damaged parts (at customers expense). Two day lead time on repairs. Call us for shipping instructions.


¹ See attached Terms and Conditions of Sale and Delivery
*When upgrading your plan during the term of the original agreement, your existing plan will be pro rated from its start date and credit will be given for the un-used portion of the agreement in effect and applied to the cost of the new agreement.

Custom CAD designs, clipart, fonts, corner styles, etc.
	• • •	$85.00 per hour, 1 hr. minimum. Customer must provide detailed drawing w/dimensions. Call us for a quote.